Q&A With Chinese Freight Forwarder NEW SPEED

Import Goods from China

Many buyers want to import goods from China, but do not have the knowledge or qualifications and ability to handle import procedures and transportation.
NSD specializes in providing import and export freight services from China to other countries. We can professionally handle international transportation and related procedures.

Choose a Reliable Logistics Carrier

NSD has over 12 years of rich experience in logistics industry, has NVOCC certificate. We’re Gold Certified store & Super Key forwarding company on Alibab, has the the platform to do credit and professional endorsement.

The Best Transportation Solution for You.

We’re professional & have rich international clothing transportation experience and knowledge, having the ability to make the most suitable and best transport plan for customers according to their needs.

Professional Sales

Our sales staff are all professional people who have been strictly selected and trained by the company, understanding your meaning and answer your questions well. They won’t reply late than 5h during working time, and they won’t reply late than 12h during holidays.

Reliable Freight Forwarder

The quotations offered by unreliable freight forwarders are not transparent and dishonest. They won’t tell you the additional surcharges in advance. Their prices are very cheap at the beginning, but they begin to charge arbitrarily after your cargoes entering their warehouses.

NSD hope to maintain long-term stable cooperation with our customers. That’s why we never use low prices to attract customers. At the beginning of the quotation, We always try to make clear about customer’s specific cargo information and their needs, then provide a detailed and clear transportation quotation, and inform them in advance of the relevant costs that may be incurred.

Real Data

The size data given by forwarder warehouse is much larger than the factory size data when the goods leaving the factory. Forwarder false increases in the billed weight, charged a lot more.

NSD always measure the goods truthfully. After the goods entering warehouse, we will take measurement pictures of the goods, and send the pictures and data together to the customer for confirmation. If the customer has any objection, we will continue to double check and record video to the customer.

Change Packaging

The freight forwarder changed the buyer’s high-quality goods packaging into inferior packaging without the buyer’s permission, which ultimately caused damage to the buyer’s goods.

NSD will never change the packaging of customers’ goods without their permission. We attach great importance to the shipping safety & and the firmness of packing. We always share our cliens with pictures of goods entering the warehouse or in the warehouse.

Logistics Timeliness

The forwarder deceived the buyer about the shipping time, and the actual shipping time was much longer than originally promised.

NSD always honestly tell customers the total delivery time of different transportation schemes, and remind them in advance of the time differences & the reasons that may exist in some transportation cases.

Keep Following Up

The freight forwarder did not make the buyer feel safe because they did not respond promptly and update the buyer on the shipping progress after receiving the buyer’s goods.

NSD always updates customers on transportation progress in a timely manner and sends pictures corresponding to each step to reassure customers.

Rigorous Process

The freight company’s freight process is not rigorous, and the staff is not serious and professional. Wrong goods/goods sent to the wrong address/wrong transportation method/lost goods/damaged goods have a high incidence rate, which brings a lot of trouble and losses to buyers.

Every step of NSD‘s delivery process has a track to follow. After the goods enter our warehouse, we send pictures of the goods to customers to avoid receiving and sending wrong goods. Before the goods are shipped, we will ask the customer to reconfirm the consignee information, address, transportation method and goods packing list. These can avoid the trouble and losses caused by our internal operational errors.

After-sales Service

Poor after-sales service of the forwarder. They show negative evasion and even bad after-sales attitude, replying and solving problems very slowly, or even don’t reply. They don’t assume any relevant responsibility that they should bear.

NSD has professional after-sales personnel to handle after-sales matters. You will definitely get a reply from our sales or after-sales staff within working days, and they will actively assist in investigating and handling after-sales matters. If losses are caused by our fault, we will bear the corresponding responsibility. We strive to achieve mutual satisfaction and sustained and lasting cooperation